Returns & Cancellations – Earthy Wares

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Returns & Cancellations

Return Policy

PLEASE CHECK MERCHANDISE IMMEDIATELY. ALL CLAIMS OF DAMAGES OR RETURNS MUST BE MADE WITHIN 7 BUSINESS DAYS OF RECEIPT OF GOODS WITH PRIOR NOTIFICATION BY PHONE OR EMAIL. NO RETURNS WILL BE ACCEPTED WITHOUT PROOF OF PURCHASE. ANY ITEMS WITH SIGNS OF WEAR,LABEL CHANGES,ETC.,WILL NOT BE ACCEPTED FOR RETURN OR STORE CREDIT. 

• Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.

• The customer is responsible for all return shipping costs, unless they use the return portal, then $6 will be deducted from their store credit. We recommend using a shipping method that provides a tracking number for your reference. Only orders placed within the continental U.S with be qualified for a return shipping label through our returns portal.
• Please allow 3-4 business days for us to receive your return, and 7-10 business days for our return department to process your store credit.
• If approved for a return, you will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item.
• If an order is placed prior to receiving a store credit, we cannot refund that amount to you.
• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $6 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.

Exchanges

• Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for a store credit ONLY.
• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit can not be obtained until the items have been returned. Credit MUST be used for future purchases.


Shipping Policy

"We do not ship to a PO Box"

 

Cancellation Policy

General Order Information

  • Please note: Orders CANNOT be changed, modified, or canceled after checkout!

 

Defects or Problems With Your Order?


• If you have received an item with any problems or defects, please contact us via the contact us link or email info@earthywares.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.